What you should do is if you have a windows computer is to check your ports again. Sometimes mine close but its only happened once:
1st option: Now listen go to the start menu, click control panel, go to network connections, now right click local area connection, then go to advance and click settings, then just add a port.
2nd option: Go to internet gateway (presumably) and go to settings and if there is something that says advanced then go there and add a port
NOTE: make sure you put in your real ip address for the dialogue that says "ip of the service hosting this port" also both external and internal ports should be 5029.
I hoped i helped in some way