You're going to need to be waaaaaay more descriptive than that.
Each computer is different in some aspect.
STJr, or about any game developer, can't just magically know what's the issue with the game on every individual machine out there.
If you magically get an uncommon issue, you might want to at least try something in your power to troubleshoot it.
Stuff like "what's my computer?", "what's on my screen when it happens?", "what's on the logs?", "did the game freeze?", "did i do it?", "is one of my programs interfering?"... you get the idea?
The devs can't go off from "game takes a lot of time to load" and no more information.
Might also take a shot in the dark and ask you to unplug all your controllers and restart your computer then see if the game starts up proper.