When I completed Arid Canyon Act 3, I got no message at the bottom of the screen like you usually would and when I checked the player setup, fang was not a selectable character.
Have you "modified" the game? E.g. by using cheats or adding a non-cosmetic add-on to the game, anything that would cause the "isgamemodified" console command to tell you that you can't unlock extras.
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